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Account Management

Delete Your
Zera Account

You can permanently delete your Zera account and all associated data at any time. This page explains how.

⚠️

Account Deletion is Permanent

Deleting your account is irreversible. All your data, listings, wallet balance, and history will be permanently removed. Any pending orders or open disputes must be resolved before deletion. If you have a remaining Zera Wallet balance, ensure you withdraw it before deleting.

How to Delete Your Account

Follow these steps inside the Zera mobile app:

01
Open the Zera App
Launch the Zera app on your iOS or Android device and make sure you are signed in.
02
Go to Settings
Tap the ⚙️ Settings icon in the bottom navigation bar of the app.
03
Select Account Settings
In the Settings menu, tap on "Account Settings" or "My Account".
04
Tap "Delete Account"
Scroll to the bottom and tap "Delete Account". You will be prompted to confirm your intent.
05
Confirm Deletion
Enter your password or complete OTP verification to confirm. Your request will be processed immediately.

Can't Access the App?

If you are unable to access your account or the app, you can request account deletion by emailing our team. Please include the email address or phone number associated with your account and a brief description of why you cannot access the app.

📧 Email info@zeramobileapp.com

We process email deletion requests within 30 days.

What Gets Deleted

✓ Permanently Deleted
  • Your profile name, photo, email, and phone number
  • All listings you posted (Jobs, Goods, Services, Events, Community)
  • Your Zera Wallet balance (any remaining balance will be refunded to your linked payment method)
  • Your message history and chat threads
  • Your ratings, reviews, and reputation data
  • Your referral history and Zera coins
  • Your location data and search history
  • Your login credentials and OTP verification data
  • Your third-party login connections (Facebook, Google, Apple)
ℹ️ Retained for Legal Compliance
  • Transaction records required for financial compliance (up to 7 years, per US law)
  • Information required to resolve open disputes or chargebacks
  • Records needed to comply with legal obligations or government requests
  • Anonymized, aggregated data that cannot identify you personally

Third-Party Login Note

Deleting your Zera account disconnects our connection to your Facebook, Google, or Apple login. However, it does not delete your accounts with those providers. To manage your data with those services, visit their respective account settings pages.

For more information about how we handle your data, please read our Privacy Policy.

Questions? Contact us at info@zeramobileapp.com